Track Your Order
Want to know where your order is? You can follow your parcel every step of the way.
How to track your order
- Once you place an order, you'll receive an order confirmation email with your order details.
- As soon as your order is dispatched, we'll send you a shipping confirmation email with your tracking link, so you can follow your parcel's progress based on the latest updates from the carrier.
- Click the tracking link to see the latest status of your delivery.
Processing & delivery times
- Orders are usually processed and dispatched within 1–3 business days (Monday–Friday, excluding national holidays).
- Economy delivery: 5–8 business days — Free
- Standard delivery: 3–4 business days — £15
Please note these are estimates. Delivery times may vary during busy periods or due to circumstances outside our control. We currently ship within the United Kingdom only.
Haven't received your tracking link?
- Please allow up to 24–48 hours after dispatch for your tracking details to arrive.
- Remember to check your spam or junk folder, just in case.
Tracking not updating?
Newly created tracking numbers can take 24–48 hours to show their first update while the parcel is scanned into the carrier's system. If there's still no movement after that, please get in touch.
Delivery time exceeded?
If your delivery has taken longer than the estimated time above, please contact us so we can look into it for you.
Need help?
For any questions about your order or delivery, email us at contact@elovica.com and we'll be happy to help.
